help@cointal.com

Terms of use

The following Terms of Service are a legal agreement encompassing the Cointal.com website's services ("service", "services") provided by Coinket ltd ("Cointal.com", "Coinket ltd", "Coinket Ltd(UK)", "us", "our", "we") to you as an individual ("you", "your"). This website is operated by Coinket Ltd. Your use of the services will be governed by this agreement, along with the Cointal.com privacy policy. Please read this agreement carefully before using Cointal.com. By using the service, you agree to all of the terms and conditions of this agreement. Please do not use this site if you do not agree with any of these Terms of Service. By using this Site you will be deemed to have irrevocably agreed to these terms. Please note that these Terms of Service may be revised and reissued without notice at any time. You should visit this page regularly to review the current Terms of Service, since your continued use of the site will be deemed as a direct acceptance of any revisions.

Allowed jurisdictions

Services provided by Cointal.com by Coinket Ltd(UK) might not be legally allowed in certain jurisdictions. By accepting these terms and services, you confirm that you are not a resident of a such jurisdiction, including, but not limited to, the Federal Republic of Germany and State of New York in the United States of America.

How to contact us

This site is owned and operated by Coinket Ltd(UK). Contact us any time if required. Please send us any questions, requests or general correspondence by contacting our support team.

User registration and user account

To access this site or some of the resources it has to offer, you may be asked to provide registration details in order to register a user account. It is a condition of use of this site that all the details you provide will be correct, current, and complete. If we at Cointal.com believe the details are not correct, current, or complete, we have the right to refuse your access to the site, or any of its resources, and to terminate or suspend your account.

Your account can not be used to act as an intermediary or broker for any person or entity. You may only act on your own behalf. You are responsible for maintaining adequate security and control of any and all IDs, passwords, personal identification numbers (PINs), or any other codes that you use to access Cointal. You may only use your own account to trade at Cointal.com and you may only use one user account at a time for trading. You are not allowed to sell, borrow, share or otherwise make available your account or any detail necessary to access your account to people or entities other than yourself.

Your account must not contain misleading or fraudulent information, including, but not limited to, having a non-personal phone number, creating fake reputation information for your account, faking your country of origin or providing fraudulent identification documents.

We may at any time require you to complete our ID verification process and may also require you to submit additional identification documents to Cointal if we deem it necessary. Failing to complete ID verification will be considered a violation of this agreement.

We may close, suspend, or limit your access to your account or to other Services we offer, and/or limit access to your Bitcoin, Ripple, Ethereum or Litecoin balance for up to 180 days (or longer if pursuant to a court order or other legal process) if you violate these Terms of Service or any other agreement you enter into with Cointal, or as otherwise specified in these Terms of Service or other agreement you have entered into with Cointal. We may also use proprietary fraud and risk modeling when assessing the risk associated with your account, high risk users are deemed to be in violation of this agreement.

If we determine that you have at any previous point in time violated this agreement or any other agreement that you have entered into with us, we will immediately suspend, close or limit your account and Bitcoin, Ripple, Ethereum, Litecoin balance as per the terms outlined in this agreement.

Advertisements and trading

With a registered account you can create Bitcoin, Ripple, Ethereum or Litecoin trade advertisements ("advertisement", "ad", "ads") to advertise that you are purchasing or selling Bitcoin, Ripple, Ethereum or Litecoin. You may initiate Bitcoin, Ripple, Ethereum or Litecoin trades ("trades" or "contacts") by contacting advertisements created by other users or wait for users to initiate trades with you by contacting ads created by yourself.

By initiating a Bitcoin, Ripple, Ethereum or Litecoin trade you agree to be bound by the advertisers terms of trade ("advertiser’s terms") set forth by the advertiser and displayed as terms of trade on the advertisement page. The terms of trade as determined by the advertiser are valid in all cases except when the advertisers terms contradict the Cointal Terms of Service or are illegal or if both parties of the trade consent to alter the terms of trade.

The price or price equation that is defined in the advertisement must contain any and all fees that the advertiser requires the user initiating the trade to pay. After initiation of a trade the Bitcoin, Ripple, Ethereum or Litecoin price is locked and cannot be changed or any additional fees added without consent from both parties of the trade and Cointal.com.

Bitcoin, Ripple, Ethereum or Litecoin advertisements must be placed in the correct payment category, if a category does not exist for the payment method it must be placed in the Other category. The category will be added if Cointal finds the payment method legit and necessary.

We may hide, remove, or limit your advertisements, if you violate these Terms of Service or any other agreement you enter into with Cointal, or as otherwise specified in these Terms of Service or other agreement you have entered into with Cointal.

Valid payment details must be provided through the Cointal trade system. It is a violation of this terms of service to provide payment details through other communication channels.

In case a payment made by a Bitcoin, Ripple, Ethereum or Litecoin buyer to a seller is frozen, held, reversed, charged back or in other ways withheld from the Bitcoin, Ripple, Ethereum or Litecoin seller, the buyer will be considered in breach of these terms of service. User information of the buyer can be provided to the seller to assist in recovery of the funds.

Bitcoin, Ripple, Ethereum or Litecoin must be held in escrow during the whole trade process until the seller has received payment in full.

Bitcoin, Ripple, Ethereum or Litecoin buyers must be able to, upon request by Cointal, provide adequate proof of payment for up to 180 days after the trade has been completed.

We use proprietary fraud and risk modeling when assessing the risk associated with your account, your ads and your trades. If we find your account to pose a high risk to Cointal or our customers, we will consider you in breach of these terms of service and may temporarily limit your account and freeze your Bitcoin, Ripple, Ethereum or Litecoin wallet in accordance with these terms of service.

Local Cash advertisements

Local Cash advertisements ("Local Advertisements", "Cash advertisements") are advertisements in the categories ' "Buy Bitcoin'', ''Buy Ripple'', ''Buy Ethereum'' or ''Buy Litecoin'' ' ''locally" and ' "Sell Bitcoin'', ''Send Ripple, ''Send Ethereum'' or ''Send Litecoin'' ' ''locally" or any other advertisement where the payment method is specified as cash or where the advertisement type is local sell or local buy. You are allowed to have active ads with only one account at a time. Multiple ads per city are not allowed unless the ads are limited to different customer groups and have a price difference of at least 3 %.

Online advertisements

Online advertisements ("Online ads", "Online advertisements") are advertisements in the categories ' "Buy Bitcoin'', ''Buy Ripple'', ''Buy Ethereum'' or ''Buy Litecoin'' ' ''online'', and ' "Sell Bitcoin'', ''Send Ripple, ''Send Ethereum'' or ''Send Litecoin'' ' ''online" or any other advertisement where the payment method is any other than cash or the advertisement type is online buy or online sell. You are allowed to have active ads with only one account at a time. You must place your ads in the correct payment category. Multiple ads for the same payment method are not allowed in the same country unless the ads are limited to certain customer groups and the advertisements have a price difference of at least 3%.

Accounts verified as company

A user account can be verified as a company account. Accounts that are company verified are allowed the following exemptions from these terms: A company may have several active user accounts at any time, provided they are all company verified and operated by an employee of the company. Each company verified account is personal to the employee operating it. A company may have active advertisements from several accounts with the following exceptions: Ads are not allowed to overlap between accounts. E.g. you’re not allowed to create advertisements using the same limits with the same price in the same payment method category in the same country. Multiple advertisements for the same payment method in the same country are not allowed if they have the same price and don’t have at least one of the following differences: Minimum and Maximum transaction limit is not allowed to overlap.

Disputes with Bitcoin, Ripple, Ethereum or Litecoin trades

If the buyer and seller of a Bitcoin, Ripple, Ethereum or Litecoin trade are in disagreement over a trade either party or Cointal may initiate a dispute. Disputed trades are resolved by Cointal.com support staff. Cointal.com support resolves disputes by carefully evaluating the terms of trade, payment evidence, trade chat messages, user reputation, other data submitted to us by our users and data collected by us as part of the privacy policy. When sellers turn unresponsive, we will resolve the dispute to the buyer if we are confident the seller has received valid payment from the buyer. If the buyer is unresponsive the seller may dispute the trade and we will resolve the dispute to the seller. After the trade has been released by the seller, cancelled by the buyer or automatically cancelled due to not being marked as paid the trade is considered finished and cannot be disputed, reversed or altered. Providing fraudulent information or documents in a dispute or making false claims or otherwise trying to force a certain outcome of a disputed trade is considered a violation of this agreement. If payment details are provided outside of Cointal the dispute may be resolved without taking the payment details into consideration.

Online Privacy Notice

Your privacy is important to us. When you use Cointal.com services, you trust us with your information. To better protect your privacy, we provide a notice explaining our online information practices and the choices you can make about the way your information is collected and used at this site. You can read the Privacy Statement, which forms part of these Terms of Service, down below.

Trademarks and Copyrights

This site and all materials incorporated by Cointal.com are protected by copyrights, or other proprietary copyrights. Some of the logos or other images incorporated on this site are also protected by copyrights.

Your Use of Material

Your right to make use of this site and any material or other content appearing on it is subject to your compliance with these Terms of Service. Modification or use of the material or any other content on this site for any purpose not permitted by these Terms of Service may be a violation of the Copyright and is prohibited. You may access and display material and all other content displayed on this site for non-commercial, personal, entertainment. The material and all other content on this site may not otherwise be copied, reproduced, republished, uploaded, posted, transmitted, distributed or used in any way unless specifically authorized by Cointal.com.

Disclaimer of Warranties/Liability

Your use of this site is at your own risk. Cointal.com and all the materials, information, software, facilities, services and other content are provided 'As Is' and 'As Available' without warranties of any kind, either expresses or implied. Cointal.com does not warrant that the functions contained in this site will be available, uninterrupted or error-free, that defects will be corrected, or that Cointal.com or the servers that make them available are free of viruses or other harmful components. Cointal.com does not warrant or make any representation.

Limitation of Liability

Cointal.com does not accept any liability for any loss or damage, direct or indirect, resulting from any use of, or inability to use, Cointal.com or the material, information, software, facilities, services or other content on Cointal.com, regardless of the basis upon which liability is claimed and even if Cointal.com has been advised of the possibility of such loss or damage. Without limitation, you (and not Cointal.com) assume the entire cost of all necessary servicing, repair or correction or correction in the event of any such loss or damage arising.

Refund Policy

We ensure this Refund Policy for anyone who uses Cointal.com. If, and only if, the trade goes on accordingly with our Terms of Use, the buyer and/or seller have a limited responsibility over the outcome. An investigation will then immediately take effect. During the dispute process, both parties will be asked to provide the necessary documents, information, IDs, or any other kind of reliable proof that we deem necessary. Frauds and social engineering techniques, such as, but not limited to, phishing or theft simulation, are not covered by this policy. Voluntary attempts will get both the IP addresses and the accounts definitely banned. We will make a decision based on all available information and you agree that our decision is final.

Messages

The materials, information and opinions included and/or expressed in or on the messages, feedback, advertisements or other pages on this site are not necessarily those of Cointal.com or it's affiliated or related entities or content providers. Cointal.com is not responsible to monitor or review the messages, feedback or advertisements and the content of the messages, feedback or advertisements is not the responsibility of Cointal.com. Cointal may remove or modify any content without notice of liability at any time in it's sole discretion. Any use of the messages, feedback, advertisements or any other content on this site will be at your own risk and will be subject to the disclaimers and limitations on liability set out above.

Submissions, Postings and Emails

Cointal.com is always interested in hearing from you. It is, however, our policy that we will not accept or consider unsolicited submissions of concepts, stories, or other potential content. Therefore, please do not send Cointal.com any unsolicited submissions. From time to time, areas on this site may expressly request submissions of concepts, stories, or other potential content from you. Where this is the case, please carefully read any specific rules or other terms and conditions which appear elsewhere on this site to govern those submissions, since they will affect your legal rights. If no Additional Terms govern those submissions, then these Terms of Service will apply in full to any submissions you make.

Please act responsibly when using this site. You may only use this site and its contents for lawful purposes and in accordance with applicable law and you are prohibited from storing, distributing or transmitting any unlawful material through this Site. You recognize that storing, distributing or transmitting unlawful material could expose you to criminal and/or civil liability. You agree that if a third party claims that material you have contributed to the Site is unlawful, you will bear the burden of establishing that it is lawful. You understand and agree that all materials publicly posted (other than by Cointal.com) or privately transmitted on or through this site are the sole responsibility of the sender, not Cointal.com, and that you are responsible for all material you upload, post or otherwise transmit to or through this site.

We at Cointal.com require that you do not post emails or submit to or publish through Forums or otherwise make available on this site any content, or act in a way, which in our opinion:

  • a. libels, defames, invades privacy, stalks, is obscene, pornographic, racist, abusive, harassing, threatening or offensive;
  • b. seeks to exploit or harm children by exposing them to inappropriate content, asking for personally identifiable details or otherwise;
  • c. transgresses any intellectual property or other right of any entity or person, including violating anyone's copyrights or trademarks or their rights of publicity;
  • d. infringing any law or may be considered to infringe any law;
  • e. you do not have the right to transmit under any contractual or other relationship (e.g., inside information, proprietary or confidential information received in the context of an employment or a non-disclosure agreement);
  • f. advocates or promotes illegal activity;
  • g. impersonates or misrepresents your connection to any other entity or person or otherwise manipulates headers or identifiers to disguise the origin of the content;
  • h. advertises any commercial endeavor (e.g., offering for sale products or services) or otherwise engages in any commercial activity (e.g., conducting raffles or contests, displaying sponsorship banners, and/or soliciting goods or services) except as specifically authorized on this Site;
  • i. solicits funds, advertisers or sponsors;
  • j. includes programs which contain viruses, worms and/or 'Trojan horses' or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications;
  • k. disrupts the normal flow of dialogue, causes a screen to scroll faster than other users are able to type, or otherwise act in a way which affects the ability of other people to engage in real time activities via the Site;
  • l. copies any other pages or images on this site except with appropriate authority;
  • m. includes MP3 format files;
  • n. amounts to a 'pyramid' or similar scheme;
  • o. amounts to 'data warehousing' (i.e., using any web space made available to you as storage for large files which are only linked from other sites). You must provide a reasonable amount of content to accompany such material in order that at least some of the traffic to your site comes directly via us;
  • p. disobeys any policy or regulations established from time to time regarding use of this site or any networks connected to this Site; or contains links to other sites that contain the kind of content, which falls within the descriptions above.
  • In addition, you are prohibited from removing any sponsorship banners or other material inserted by Cointal.com anywhere on this Site (e.g., on any web space made available for your use).

    System Abuse

    Without limitation, you agree not to send, create or reply to so called mailbombs (i.e., emailing copies of a single message to many users, or sending large or multiple files or messages to a single user with malicious intent) or engage in spamming (i.e., unsolicited emailing or messaging for business or other purposes) or undertake any other activity which may adversely affect the operation or enjoyment of this site by any other person. You may not reproduce, sell, resell or otherwise exploit any resource, or access to any resource, contained on this Site.

    Security

    Any passwords used for this site are for individual use only. You shall be responsible for the security of your password (if any). Cointal.com shall be entitled to monitor your password and, at its discretion, require you to change it. If you use a password that Cointal.com considers insecure, Cointal.com will be entitled to require this to be changed and/or terminate your account. You are prohibited from using any services or facilities provided in connection with this site to compromise security or tamper with system resources and/or accounts. The use or distribution of tools designed for compromising security (e.g. password guessing programs, cracking tools or network probing tools) are strictly prohibited. If you become involved in any violation of system security, Cointal.com reserves the right to release your details to system administrators at other sites in order to assist them in resolving security incidents.

    Investigations

    Cointal.com reserves the right to investigate suspected violations of these Terms of Service, including without limitation any violation arising from any submission, posting or e-mails you make or send to any Forum. Cointal.com may seek to gather information from the user who is suspected of violating these Terms of Service, and from any other user. Cointal.com may suspend any users whose conduct or postings are under investigation and may remove such material from its servers as it deems appropriate and without notice. If Cointal.com believes, in its sole discretion, that a violation of these Terms of Service has occurred, it may edit or modify any submission, posting or e-mails, remove the material permanently, cancel postings, warn users, suspend users and passwords, terminate accounts or take other corrective action it deems appropriate. Cointal.com will fully co-operate with any law enforcement authorities or court order requesting or directing Cointal.com to disclose the identity of anyone posting any e-mails, or publishing or otherwise making available any materials that are believed to violate these Terms of Service.

    Service

    Cointal.com reserves the right to modify or discontinue, temporarily or permanently, all or any part of this site and/or any software, facilities and services on this site, with or without notice, and/or to establish general guidelines and limitations on their use.

    Third-Party Sites

    This site may link you to other sites on the Internet. These sites may contain information or material that some people may find inappropriate or offensive. These other sites are not under the control of Cointal.com, and you acknowledge that (whether or not such sites are affiliated in any way with Cointal.com) Cointal.com is not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites. The inclusion of such a link does not imply endorsement of any site by Cointal.com or any association with its operators.

    Cointal.com cannot ensure that you will be satisfied with any products or services that you purchase from any third-party site that links to or from Cointal.com since other sites/stores are owned and operated by independent web masters/retailers.

    Jurisdictional Issues

    Users of Cointal.com are themselves responsible for making sure they are in compliance with legislation of the jurisdiction they operate in.

    The Materials and all other content in this site are presented solely for the purpose of providing entertainment and information and promoting programs, films, music, and other products available. The site is controlled and operated by Coinket ltd, UK.

    Privacy policy

    Cointal.com is committed to protecting the privacy of its visitors. The policy statement provides our visitors with an overview of the measures we have taken to show our commitment to this policy.

    Cookie policy for Cointal.com
    What Are Cookies ?

    As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

    For more general information on cookies see the Wikipedia article on HTTP Cookies.

    How We Use Cookies

    We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

    Disabling Cookies

    You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

    The Cookies We Set

    If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out. We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in. When you submit data through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence. In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page that is affected by your preferences.

    Third Party Cookies

    In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site. This site uses Intercom Analytics Services and Google Analytics which are one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Intercom Analytics and Google Analytics cookies, see the official Google Analytics page. As we may sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price. Several partners may advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

    More Information

    Hopefully that has clarified things for you and, as was previously mentioned, if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact our support team regarding that.

    Personal Information

    We collect personal data that you volunteer on forms which you submit to us and in emails that you send to us. In addition, we automatically gather details of browser types and IP addresses of the users who visit our site. We do not release this information to any outside party, except in suspected fraud cases.

    When fraudulent activity is suspected, we may release the users details to the party that the user has been trading with. This is done only if there is strong evidence of fraud.

    Opting Out

    Users who sign up for Cointal will automatically receive Newsletters. Should users later decide to opt-out from receiving this information please contact us and you will be removed from our database and no longer receive future communication.

    Correct/Update

    You may request that we amend any personal data that we are holding about you which is factually inaccurate. You can contact customer support stating your wishes.

    Public Forums/Chat Room

    This website has a message board and chat room available to its users. Please remember that any information that is disclosed in these areas become public information and you should exercise caution when deciding to disclose your personal information.

    Links

    This website contains links to other sites. Cointal.com is not responsible for the privacy practices of such other sites. This privacy statement applies solely to information collected by this website.

    Online Payment methods

    Coinket ltd (UK) or Cointal.com is not associated with any of the trademarks which might appear visible in the Online Payment method lists or advertisement details. The following payment methods are only examples, as our website may be including, without being limited to, Alipay, AstroPay, BPAY, CashU, Chase Quickpay, Dwolla, Easypaisa, EgoPay, Amazon Gift Card Code, Apple Store Gift Card Code, Ebay Gift Card Code, iTunes Gift Card Code, Starbucks Gift Card Code, Steam Gift Card Code, Walmart Gift Card Code, Google Wallet, Hal-cash, hyperWALLET, Interac e-transfer, MobilePay FI, MobilePay, MobilePay NO, Moneybookers / Skrill, Moneygram, MoneyPak, M-PESA Kenya (Safaricom), M-PESA Tanzania (Vodacom), Neteller, NetSpend Reload Pack, OKPay, Paxum, Payeer, Paym, Paypal, PayPal My Cash, PaySafeCard, Payza, Perfect Money, Pingit, PYC, PostePay, QIWI, Reloadit, RIA Money Transfer, Serve2Serve, SolidTrustPay, Square Cash, Superflash, Swish, Tigo-Pesa Tanzania, Transferwise, Ukash, Vanilla, Venmo, Vipps, Walmart 2 Walmart, WebMoney, Western Union, Xoom, Yandex Money or any other payment method. Cointal.com does not itself support these payment methods, or claim to be in partnership with them. Also, services provided by Coinket Ltd (UK) or Cointal.com are not authorized, approved, endorsed or sponsored by any of the payment methods listed above or their respective trademark owners. Payment method listings are visible on Cointal.com for informative purposes only. Trademarks which might appear visible on Cointal.com website, belong to the respective trademark owners alone.

    Competitions

    Cointal.com may occasionally run competitions with other websites and we will ask visitors for their contact information. Any information that you supply will be held in the most strict confidence and will only be used in conjunction with the competition. In order for visitors to take part in the competitions you must be a member of the Cointal Forum.

    Data retention policy

    We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with national laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Terms of Service and take other actions permitted or required by applicable national laws. Messages and file attachments related to trades are stored for 180 days after the trade closes.

    Contacting The Website

    If you have any questions about this Privacy statement, the practices, or your dealing with this website, please contact us at help@cointal.com.